Frequently Asked Questions

Everything you need to know about orders, shipping, returns and our products. Can't find your answer? Contact us and we'll get back to you within 1 business day.

Orders & Shipping

How long does delivery take?

Standard delivery usually takes 2 to 7 business days after dispatch. Delivery times may vary depending on your location and carrier activity.

Do you offer free shipping?

Yes. Every order includes free Australia-wide shipping.

Can I track my order?

Yes. Tracking information is provided for every order once your parcel has been dispatched.

Do you ship internationally?

How long does order processing take?

Returns & Refunds

What is your return policy?

How do I start a return?

When will I receive my refund?

What if my product arrives damaged?

Products & Payments

Are your products quality tested?

Can I get help choosing the right product?

What payment methods do you accept?

Do I need an account to place an order?